Our company started operations in December 2020. It was a year of significant challenges and the start of an unprecedented shift to digital and mobile technology by businesses energized by a global crisis.

We come from diverse industry backgrounds and experiences that span for more than 70 years collectively - from Telecom, Energy, Healthcare, Health Insurance, Retail & Distribution, Airline, Transport, Engineering, and Information and Communication Technology. Inspired by our extensive development and implementation of systems on Fintech, we saw the opportunity to transform the health insurance claims process, which has relied on the exchange of documents being prepared by the relevant parties, to a completely digital workflow. Such longstanding practice is not only prone to recurring errors and rejections, long turnaround time but also a very costly process to sustain by health insurance payers.

We developed Aurora MedClaims; a software system on the “cloud” for the management of health insurance claims from medical partners. It is intended for use by health insurance payers, medical providers, pharmacies, and policyholders. The digital solution is a transformative divergence from the traditional way of processing insurance claims that significantly enhances efficiency while cutting down administrative costs!

The software application is a result of a careful study of the challenges and issues affecting the health insurance claims process here in our country. We employed the Lean method of BPM analysis in the design of the system to support the authenticate-to-pay end-to-end process. Our research and development included fieldwork surveys, interviews, and actual interactions with medical providers, insurance companies, and policyholders. Aurora MedClaims results from four years of SDLC work, and we launched our SaaS service last January 2021.